Refund Policy

We ensure that our high-quality products are adequately prepared and carefully packaged. Please inspect your item upon receipt and contact us immediately;

- if the item is damaged

- if what you receive is not as described/advertised

- if you received the wrong item

We will engage with you to understand the issue and find adequate solutions where possible.

Please get in touch with us immediately within 24 hours of receiving your order via our email sales@gavitals.com.

Refunds

To be eligible for a refund, you must contact us within 24 hours of receiving your order. We will endeavour to notify you once we understand the issue and if a refund is approved or not.

If approved, your refund will be processed and automatically applied to your credit card or the original payment method.

Please remember that it can take some time for your bank or credit card company to process and post the refund.