Shipping Policy

We dispatch our Sea Moss Gel via Express -> DPD/Royal Mail/Evri <- Next Day/Special Delivery service - Tracked and Insured.

Please allow atleast 24 hours to process and dispatch all orders — business days only.

If you wish to correct any information you have provided, including amending your delivery address after placing your order, please get in touch with us immediately for amendments before your order is fulfilled/dispatched.

For Sea Moss Gel ordered between Thursday and Sunday (weekend) and on bank holidays, we will dispatch these orders on the following working day to ensure freshness and consistency.

Contact us immediately if you do not receive your order on time.

Your Sea Moss Gel must be kept refrigerated for freshness and consistency.

Track your order and ensure that someone is at the shipping/delivery address to receive the order.

If you miss your delivery, immediately pick up your order from the required collection point or follow the instructions from the courier service as appropriate.

Note: Occasionally, courier services experience severe delivery delays during Christmas and New Year, including COVID-19 pandemic-related delays. 

We aim to provide you with the tracking detail(s) upon order fulfilment.